---
title: "Adding Employees"
url: "https://docs.pexipengage.com/en/administrators/adding-employees"
description: "Add new team members via SSO or manual activation"
---

## Viewing Employees

1.  Go to **Organisation** > **Employees**.
    
2.  The list shows all Employees with their email, roles, and status.
    

Employee statuses:

| Status | Description |
| --- | --- |
| Active | The Employee has activated their account and can log in |
| Pending | The Employee has been invited but has not yet activated their account |
| Suspended | The Employee’s account has been deactivated |

Use the **search** bar to find Employees by name or email, and **filter** by role or status.

![Employees list](/_astro/admin-employees.WxmSq42O_Z2lPODA.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Employees list

## Adding an Employee with SSO

If your organisation uses Single Sign-On (SSO):

1.  Go to **Organisation** > **Employees**.
    
2.  Click **\+ Employee**.
    
3.  Enable **Bypass user activation flow**.
    
4.  Fill in the following fields:
    

| Field | Description |
| --- | --- |
| Email | The Employee’s email address |
| External ID | Must match the SAML NameID from your identity provider |

5.  Click **Save**.
    

> No invitation email is sent when the activation flow is bypassed. The Employee can log in directly using SSO.

## Adding an Employee manually

1.  Go to **Organisation** > **Employees**.
    
2.  Click **\+ Employee**.
    
3.  Fill in the following fields:
    

| Field | Description |
| --- | --- |
| Email | The Employee’s email address |
| Phone | The Employee’s phone number |
| External ID | An optional identifier for integrations |
| Roles | Toggle the roles to assign: Agent, Office Manager, Administrator |

4.  For users with the **Agent** role, additional fields are available:
    

| Field | Description |
| --- | --- |
| Online planning | Whether customers can book appointments with this Agent |
| Function | The Agent’s job title |
| Introduction | A short introduction shown to customers |
| Video link | A link to the Agent’s video conferencing room |

5.  Click **Save**.
    

> An invitation email is sent to the Employee. They must activate their account before they can log in.

## Assigning an Employee to an office

1.  Go to **Organisation** > **Employees**.
    
2.  Select the Employee.
    
3.  Go to **Assigned offices**.
    
4.  Click **Edit**.
    
5.  Select the offices to assign.
    
6.  Click **Save**.
    

![Assign agent to office](/_astro/admin-assign-agent.BBheQ37Q_Mqa8t.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Assign agent to office