---
title: "Working with offices"
url: "https://docs.pexipengage.com/en/administrators/offices"
description: "Create offices and assign Agents and Office Managers"
---

## Creating an office

1.  Go to **Organisation** > **Offices**.
    
2.  Click **\+ Office**.
    
3.  Fill in the following fields:
    

| Field | Description |
| --- | --- |
| Is active | Toggle to enable or disable the office |
| Is virtual | Toggle to mark the office as virtual (no physical location) |
| Name | The display name of the office |
| Description | A description of the office shown to customers |
| External ID | An identifier used for integrations and plugin filtering |
| Email | The contact email address for the office |
| Phone | The contact phone number for the office |
| Address | Street, City, Postal code, State, and Country |
| Timezone | The timezone of the office |
| Driving directions | Instructions for customers travelling to the office |
| Parking info | Information about available parking |

4.  Click **Save**.
    

> When you enter a complete address, a map is automatically generated showing the office location.

## Assigning Agents to an office

1.  Go to **Organisation** > **Offices**.
    
2.  Select the office.
    
3.  Go to the **Contacts** tab.
    
4.  Click **\+ Add contact**.
    
5.  Search for the Agent by name or email.
    
6.  Select the Agent and confirm.
    

![Add agent to office](/_astro/admin-add-contact.C9Lg76C-_291bIg.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Add agent to office

> Only users with the Agent role appear in the search results.

## Assigning Office Managers to an office

1.  Go to **Organisation** > **Offices**.
    
2.  Select the office.
    
3.  Go to the **Office Managers** tab.
    
4.  Click **\+ Add Office Manager**.
    
5.  Search for the Office Manager by name or email.
    
6.  Select the Office Manager and confirm.
    

![Add office manager](/_astro/admin-add-manager.C9CY7TZq_ZGUgOC.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Add office manager

> Only users with the Office Manager role appear in the search results.

## Editing and deleting offices

-   To edit an office, select it from the list, update the fields, and click **Save**.
-   To delete an office, select it from the list and click **Delete**. Confirm the deletion.

> Office Managers can edit office settings (such as location details and planning rules) but cannot create or delete offices. Only Administrators can create and delete offices.