---
title: "Managing your account settings"
url: "https://docs.pexipengage.com/en/agents/account-settings"
description: "Update your profile, picture, password, and preferences"
---

![Account settings page](/_astro/agent-account-settings.BaqSSrlN_2wWwya.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Account settings page

## Changing your profile picture

1.  Go to **Account settings** > **My Account**.
    
2.  Click the **pencil icon** on your current profile picture.
    
3.  Upload an image file:
    
    -   Supported formats: **SVG**, **PNG**, or **JPEG**
    -   Recommended size: **300 x 300 pixels** (PNG/JPEG)
    
4.  Crop the image as needed.
    
5.  Click **Save**.
    

> Your profile picture is visible to customers in the booking plugin and in appointment confirmation emails.

## Updating your contact details

Go to **Account settings** > **My Account** to update the following fields:

| Field | Description |
| --- | --- |
| First name | Your first name as displayed to customers and colleagues |
| Last name | Your last name as displayed to customers and colleagues |
| Email | Your email address used for login and notifications |
| Phone number | Your contact phone number |
| Function | Your job title or function (visible to customers) |
| Introduction | A short introduction about yourself (visible to customers) |
| Video link | A link to your video conferencing room (used for video appointments) |

Click **Save** after making changes.

## Requesting a password change

1.  Go to **Account settings** > **Security**.
    
2.  Under **Password**, click **Reset password**.
    
3.  Follow the instructions in the email to change your password.
    

![Password section with the Reset password button](/_astro/agent-account-security-password-reset.D-M6g2vw_Z1GV2pI.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Password section with the Reset password button

## Viewing authentication details

1.  Go to **Account settings** > **Security**.
    
2.  Under **Authentication details**, view your **Email** and **External ID**.
    

> Your system administrator maintains these details. You cannot change them from this page.

## Changing language and timezone

1.  Go to **Account settings** > **Application Settings**.
    
2.  Select your preferred **Language** from the dropdown.
    
3.  Select your **Timezone**.
    
4.  Click **Save**.
    

> Language and timezone changes apply only to your account. They do not affect other users.

## Viewing your role and offices

Go to **Account settings** > **My Account** to view:

-   **Active** – Whether your account is active and available for appointments.
-   **Online planning** – Whether customers can book appointments with you through the plugin.
-   **Roles** – The role toggles showing which roles are assigned to you (Agent, Office Manager, Administrator).
-   **Assigned offices** – The offices you are linked to for appointment scheduling.

> Only an Office Manager or Administrator can change your roles and office assignments. Contact them if updates are needed.