---
title: "Cancelling appointments"
url: "https://docs.pexipengage.com/en/agents/cancelling-appointments"
description: "Cancel an appointment and notify the customer"
---

1.  Open the appointment and click **Cancel appointment**.
    
2.  Select a **cancellation reason** (if configured by your Administrator).
    
3.  Optionally add a message to the customer.
    
4.  Confirm the cancellation.
    

![Cancel appointment dialog](/_astro/appointment-cancel.DFHkFRUw_daKrY.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Cancel appointment dialog