---
title: "Completing appointments"
url: "https://docs.pexipengage.com/en/agents/completing-appointments"
description: "Mark appointments as completed, reopen, or record no-shows"
---

## Completing an appointment

After an appointment has taken place:

1.  Open the appointment.
    
2.  Click **Complete**.
    
3.  Record the **time spent** and **outcome** (if configured).
    
4.  Click **Save**.
    

![Complete appointment dialog](/_astro/appointment-complete.BPLnngMT_17EVUR.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Complete appointment dialog

## Reopening a completed appointment

If you need to update a completed appointment:

1.  Open the completed appointment.
    
2.  Click **Reopen**.
    
3.  Make your changes and save.
    

![Reopen appointment](/_astro/appointment-reopen.CT5dpcP4_1tNL43.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Reopen appointment

## Recording a customer no-show

If a customer does not attend their appointment:

1.  Open the appointment.
    
2.  Click **No-show** to record that the customer did not attend.
    

![Customer no-show](/_astro/appointment-no-show.CAHrFszD_2sjDWh.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 3 Customer no-show

> Always manage appointment changes from the Backoffice rather than directly in your calendar. This ensures customers receive the appropriate notifications about any changes.