---
title: "Rescheduling appointments"
url: "https://docs.pexipengage.com/en/agents/rescheduling-appointments"
description: "Ask the customer to reschedule or reschedule an appointment yourself"
---

## Asking the customer to reschedule

If you need the customer to pick a new time:

1.  Open the appointment and click **Reschedule**.
    
2.  Select **Request customer to reschedule**.
    
3.  Optionally add a message to the customer explaining the reason.
    
4.  Click **Send Request**.
    

The customer receives an email with a link to select a new time.

![Customer reschedule dialog](/_astro/appointment-reschedule-customer.C0Mhyi3A_1FgsSy.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Customer reschedule dialog

## Rescheduling yourself

To move an appointment to a different time:

1.  Open the appointment and click **Reschedule**.
    
2.  Enter a **new date and time**.
    
3.  Optionally add a message to notify the customer.
    
4.  Confirm the change.
    

![Agent reschedule dialog](/_astro/appointment-reschedule-agent.CRepkXg9_ceWR1.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Agent reschedule dialog