---
title: "Account and access"
url: "https://docs.pexipengage.com/en/faq/account-and-access"
description: "Common questions about logging in, roles, and account management"
---

## I cannot change my roles or offices. Why?

Only an **Office Manager** or **Administrator** can change your roles and office assignments. Contact your manager or administrator if updates are needed.

## I cannot log in. What should I do?

Try the following troubleshooting steps:

1.  Check that **Num Lock** and **Caps Lock** are not affecting your password entry.
    
2.  Verify that your device clock is synchronised by visiting [time.is](https://time.is).
    
3.  Confirm that your account status is **Active** (not Suspended or Pending).
    
4.  Verify that you are using the correct **email address**.
    
5.  If the issue persists, use the **Forgot Password** link to reset your password.