---
title: "Managing appointments on behalf of Agents"
url: "https://docs.pexipengage.com/en/managers/managing-appointments"
description: "View and manage all appointments in your office"
---

## Viewing office appointments

As an Office Manager, you can view and manage all appointments across your office.

1.  Go to the **Team** tab.
    
2.  Select your **office**.
    
3.  Go to **Follow up** > **Appointments**.
    

![Team appointments overview](/_astro/team-appointments.a2lT1x3b_Z1HMAOG.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 1 Team appointments overview

## Filtering appointments

Use the available filters to narrow down the appointment list:

| Filter | Description |
| --- | --- |
| Agent name | Search for appointments assigned to a specific Agent |
| Select Agents | Choose one or more Agents to display their appointments |
| From | Set a start date for the date range |
| Until | Set an end date for the date range |

![Search agents](/_astro/team-appointments-search.CaxzeA6Y_17pS1H.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 2 Search agents

![Select agents](/_astro/team-appointments-select.Dtwg2rcM_Z1owiNu.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 3 Select agents

![Date filter](/_astro/team-appointments-date.JW6lV7QY_Z2unpkc.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 4 Date filter

## Status tabs

Appointments are organised into status tabs:

-   **Upcoming** – Confirmed appointments that have not yet taken place.
-   **Requests** – Appointments awaiting manual confirmation from an Agent.

![Upcoming appointments](/_astro/team-appointments-upcoming.DdsCO7gA_ZK2Amy.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 5 Upcoming appointments

![Appointment requests](/_astro/team-appointments-requests.SeOxxYbu_1mYaf3.webp?dpl=dpl_AmK11wLqSzcxjEg28YTY78j1WG4Y)

Screen 6 Appointment requests

Select a tab to filter the list by that status.

## Managing an appointment

Click on any appointment to open its details. From here, you can perform the same actions as an Agent:

-   View the appointment details, questions and answers, internal notes, and history
-   Reschedule the appointment or request the customer to reschedule
-   Reassign the appointment to a different Agent
-   Add internal notes
-   Cancel the appointment
-   Confirm pending requests
-   Complete the appointment and record the outcome
-   Record a customer no-show

> For detailed instructions on each of these actions, see [Managing your appointments](/en/agents/managing-appointments).