Completing appointments

Completing an appointment

After an appointment has taken place:

1. 1
   Open the appointment.
2. 2
   Click Complete.
3. 3
   Record the time spent and outcome (if configured).
4. 4
   Click Save.

Reopening a completed appointment

If you need to update a completed appointment:

1. 1
   Open the completed appointment.
2. 2
   Click Reopen.
3. 3
   Make your changes and save.

Recording a customer no-show

If a customer does not attend their appointment:

1. 1
   Open the appointment.
2. 2
   Click No-show to record that the customer did not attend.

Always manage appointment changes from the Backoffice rather than directly in your calendar. This ensures customers receive the appropriate notifications about any changes.