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FAQ

Account and access

Common questions about logging in, roles, and account management

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I cannot change my roles or offices. Why?

Only an Office Manager or Administrator can change your roles and office assignments. Contact your manager or administrator if updates are needed.

I cannot log in. What should I do?

Try the following troubleshooting steps:

  1. Check that Num Lock and Caps Lock are not affecting your password entry.
  2. Verify that your device clock is synchronised by visiting time.is.
  3. Confirm that your account status is Active (not Suspended or Pending).
  4. Verify that you are using the correct email address.
  5. If the issue persists, use the Forgot Password link to reset your password.