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Calendar and availability

Common questions about calendar synchronisation and availability

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How do I synchronise my calendar?

Link your work calendar (Google, Office 365, or Exchange) to Pexip Engage so your appointments sync automatically and your availability stays up to date. For step-by-step instructions, see Linking your calendars.

How do I plan my vacation?

How you block time for vacation depends on whether your calendar is synchronised:

  • Calendar is synchronised – Mark the vacation days as Busy in your work calendar. Pexip Engage will automatically block those times.
  • Calendar is not synchronised – Apply the Unavailable day template to each vacation day in your appointment hours settings.

My external calendar has been disconnected. What happens?

When Pexip Engage detects a broken calendar connection, it sends an email notification to the calendar owner. Only one notification is sent per disconnection event. To restore the connection, go to Account settings > Synchronised Calendars and relink your calendar.

How can I check who has synchronised their calendar?

  • As an Administrator: Go to Organisation > Employees, select the Employee, and check the Synchronized calendars section.
  • As an Office Manager: Go to the Team tab, select the team member, and review their calendar sync status.