Linking your calendars

How calendar linking works

Pexip Engage acts as a planning layer on top of your existing calendar. It supports Microsoft Office 365, Microsoft Exchange, and Google calendars.

When your calendar is linked:

• Engage appointments are automatically copied to your work calendar, so you always have a complete view of your schedule.
• Appointments are only offered during free times in your work calendar. All events in your work calendar are considered when determining availability, except those with a “Free” status.

Any event in your work calendar that does not have a “Free” status will block that time from being offered to customers.

Linking your calendar

1. 1
   Log in to the Backoffice.
2. 2
   Go to Account settings.
3. 3
   Select Synchronised Calendars.
4. 4
   Choose your calendar provider:

   • Google – for Google Calendar
   • Microsoft – for Office 365 or Exchange
5. 5
   Enter your credentials and grant the required permissions.
6. 6
   Enable Copy appointments to sync Engage appointments to your work calendar.
7. 7
   Enable Use for availability so Engage checks your calendar for free/busy information.
8. 8
   Click Save.

Testing the link

After linking your calendar, verify that the connection is working:

1. 1
   Go to the Calendar tab in the Backoffice.
2. 2
   Check that your work calendar events appear alongside your Engage appointments.
3. 3
   Confirm that time slots blocked by work calendar events are no longer offered to customers.

If your events do not appear, wait a few minutes for the initial sync to complete. If the issue persists, try unlinking and relinking your calendar.